[Southbury, CT] – SalesChain, a leading provider of cloud-based sales and business management solutions for office equipment dealers, is announcing an integration to ConnectWise Manage. With this integration, SalesChain is working to connect and centralize the database for dealers in or moving into the IT products and services space. By allowing customer and contact data to be shared between their platform and ConnectWise dealers can eliminate the need for duplicate data entry.

“First and foremost, we want to allow data to be shared across the ERP, ticket management, CRM, and billing systems,” Says SalesChain CEO Tim Szczygiel. “This means much more efficient processes can be achieved.”

SalesChain is using its platform to establish connectivity between e-Automate, ConnectWise, and their own CRM so that a common customer can be established. If customers exist in one system; that record can be synchronized with the other two, checked for validity, and de-duplicated.

This new integration to ConnectWise mirrors SalesChain’s existing capability to create customer data within e-Automate. When a dealer’s sales force closes an opportunity, SalesChain creates a customer and contact in ConnectWise.

This feature will be available to all SalesChain Platinum subscription holders. SalesChain users interested in this feature can contact the SalesChain help desk for more information at (203) 262-1611.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps sales and back-office teams work together by creating smart data that can be used across the business to create more efficient operations.

Click here to learn more about SalesChain

About ConnectWise: ConnectWise is a platform that backs all of your IT service provider needs. Since 1982, they have identified trends, engaged with industry leaders, and listened to businesses in the IT community. Whether you’re an MSP, MSP+, VAR, or OED, ConnectWise provides the infinite scalability, intelligent automation, customization, and community support that makes all the difference for any IT solution provider.

Click here to learn more about ConnectWise

[Southbury, CT] – SalesChain, a leading provider of cloud-based sales and business management solutions for office equipment dealers, is announcing major improvements to their tools for MSPs and dealers selling managed services in 2022. With integrations to Ingram Micro and TD Synnex, SalesChain will bring their full product catalogs (including pricing) into SalesChain’s proposal and order pricing tool. With improvements to this tool and these new integrations, SalesChain intends to bring the strength of its proposal and order pricing tool to the IT space.

“We are trying to build consistency,” says Tim Szczygiel, CEO of SalesChain. “We are combining a best-in-class print proposal and order pricing platform with an MSP pricing tool to enable dealers to have a unified tool for their entire sales organization.”

Pricing IT Products and services in SalesChain will allow dealers to have a consistent trade style and controlled, trusted pricing. Additionally, dealers can generate reports on the activity of their entire sales force and can pay commissions out of one platform.

Enhancements to the IT Services and Products pricing tools will be available to all SalesChain Platinum subscription holders. SalesChain users interested in this feature can contact the SalesChain help desk for more information at (203) 262-1611.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps sales and back-office teams work together by creating smart data that can be used across the business to create more efficient operations.

Click here to learn more about SalesChain

[Southbury, CT] – SalesChain, a leading provider of cloud-based sales and business management solutions for office equipment dealers, has created a new TCO analysis and MPS proposal pricing tool called “TCO Made Easy.” This tool will allow users of the SalesChain software suite to conduct Total Cost of Ownership (TCO) analyses of machines that they are proposing to their customers. The tool will use real catalog data and allow reps to present analyses to customers using SalesChain’s proven proposal and order pricing suite through a new Managed Print Services (MPS) proposal screen.

SalesChain’s goal is to make “TCO Made Easy” accurate and flexible while providing salespeople the ability to maximize sales potential by understanding and capturing opportunities. As part of accomplishing this goal, SalesChain has mentioned that this tool will be the first to showcase their new user interface (UI), including a modern and updated look.

“Most successful dealers are providing MPS in some form,” says SalesChain CEO Tim Szczygiel.  “Understanding a customer’s cost of ownership and operation is fundamental to solution selling. SalesChain has consulted with dealers across the country to effectively build a best-in-class solution for office technology dealers. With their advice, we have created something that can be used by dealers of any size and level of familiarity with MPS pricing tools.”

“TCO Made Easy” will be available to all SalesChain Platinum subscription holders. SalesChain users interested in this feature can contact the SalesChain help desk for more information at (203) 262-1611.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps sales and back-office teams work together by creating smart data that can be used across the business to create more efficient operations.

Click here to learn more about SalesChain

[Southbury, CT] – SalesChain, a leading provider of cloud-based sales and business management solutions for office equipment dealers, is announcing a comprehensive integration between their platform and voice over IP (VoIP) provider RingCentral. This integration will allow SalesChain users to make calls to accounts and contacts in their SalesChain database with a single click using RingCentral’s award-winning browser-based platform.

This integration allows users to click on a phone number and automatically dial it using the RingCentral phone dialer. After the call is complete, SalesChain automatically logs a phone call activity for the rep and provides the opportunity to enter additional notes before proceeding to the next call. The integration also notes the time and duration of the call as part of a note.

This integration is available to all SalesChain Gold or Platinum subscription users. SalesChain users interested in this feature can contact the SalesChain help desk for more information at (203) 262-1611.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

Click here to learn more about SalesChain

About RingCentral: RingCentral is an award-winning business VoIP system with message, video, and phone capabilities.  It features HD voice and video, file and screen sharing, and task management on any internet-connected device.  It is a recognized industry leader in internet communications technology.

Click here to learn more about RingCentral

[Southbury, CT] – SalesChain, a leading provider of sales and business workflow automation for the office technology industry, is proud to announce the celebration of their 20-year anniversary in 2022. The software provider’s anniversary tagline “20 years of partnership and innovation in office technology” summarizes their storied history in the office technology industry.

SalesChain was founded in 2002 with a vision to empower salespeople with tools to be more productive. An independently owned and operated company based in Waterbury, CT, SalesChain has grown to support customers across 46 states and 3 Canadian provinces. “In the beginning, our focus was to empower sales teams with information, organization, and automation.  Since then, we’ve expanded to include best-in-class proposal and order pricing, document generation, commissions, delivery workflow automation, and management analytics.  We have developed integrations to ERP, leasing, marketing, distributor, and many other key systems that enable dealers to operate more efficiently,” says CEO Tim Szczygiel in a video produced in the summer of 2021.

Image: SalesChain’s anniversary logo retains the recognizable font and color of their traditional branding with a hint of modern flair and simplicity in the anniversary badge.

During these global crises, SalesChain has experienced unprecedented growth, demonstrating our customers’ need for efficiency and productivity.  We expect our growth to continue as we, like our customers, expand our market focus to include IT Services, Document Management Services, and more.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

[Southbury, CT]: 2021 end-of-year corporate analysis has revealed that SalesChain, the leading sales and business management software for office technology dealers, has experienced the largest single-year growth on record for the business. The addition of over a dozen new customers and many new employees energized sales in a year where business was pivoting to function differently than ever before.

“We’ve really tried to listen and create solutions that matter most to people this year,” says SalesChain CEO Tim Szczygiel. “As the industry changes, the software providers within the industry need to change too. We want to change proactively to help empower dealers. I’m really happy to see this fiscal growth because I think it really shows that those efforts are paying off and can help us continue to do so.”

With far more SalesChain users working remotely, the print industry experiencing supply chain issues, and changes to the dealer’s customer’s needs, SalesChain was able to continue to provide a comprehensive product that served the industry’s needs well. The breadth of their offering, beyond just CRM solutions, stands out as a reason for many dealers switching to their platform this year.

The software provider expanded its functionality to address current issues, including a new inventory look-up tool, build-your-own dashboards for their business intelligence platform, and a real-time credit processing API with DLL. These features help dealers manage inventory and suggest alternatives, when necessary, view the status of their business in an easy-to-understand manner and get funded faster when it matters most.

“We’re really looking forward to continuing to grow in the 2022 year,” says SalesChain’s Director of Marketing Matt Szczygiel. “We’re energized by these challenges, and this growth does nothing if not show that we are providing something essential to dealers at this critical period of transformation. With continued growth, more integrations, and our great dealer partners, the sky is the limit for us.”

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation Company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

Last week, a vulnerability in the Log4J framework was discovered which is affecting companies across the internet. We want to reassure our customers and our trading partners that we take security very seriously. We have evaluated the impact of this on our software and our network and have found no direct vulnerability to our systems at this time. We are proactively monitoring the situation for more updates.

We have found that two of our vendors, Dell and VMware, have vulnerabilities and we are expecting patches from them soon. Dell has provided an ETA  for their patch; VMWare does not have an ETA at this time. The effects of the Dell and VMware vulnerabilities are not a direct threat to our database servers because they are not on our public network. Our customer data is in no way at risk.

Our IT Team has verified that our firewalls and switches, two hardware components that bridge contact between the internet and our database servers, are not affected by this vulnerability.

We will provide updates on this thread as the situation develops.

[Waterbury, CT]: CRM and business automation software provider, SalesChain, is scheduled to release version 7.08 of their software this Sunday. This highly anticipated build is set to include the new inventory lookup feature, which was announced last month, speed licensing variations for new mainframes which share hardware but differ in their capabilities, predefined user activity notes to save users time typing repetitively, and several fixes and tweaks.

“No question, this is the most impactful upgrade I can remember seeing, at least in some time.” Says Evan Hantman, Director of Data Strategy at LDI Color Toolbox.

SalesChain’s new inventory lookup feature was designed to address current supply chain issues. It allows users the ability to cross-reference assets that are priced in proposals and orders within SalesChain with a company’s e-Automate inventory to see which mainframes and accessories are available, and which may need to be substituted or delayed. It was created in response to feedback from the SDG and PDG group presentations given by SalesChain in the summer of 2021.

With many new mainframes utilizing speed licensing, SalesChain now allows admin users with catalog management permissions to “clone” catalog items – saving time and hassle in copying and pasting marketing information and images from one identical mainframe with different licensing to another.

Predefined user activity notes auto-populate body text into notes and tasks when certain drop-down items are selected in SalesChain. This can save users time by eliminating the need to type information repeatedly while performing rhythmic tasks like cold calling or follow-ups.

New features in this build also include a delivery truck schedule notification workflow which notifies drivers of their schedules several days in advance; a manager pricing override which allows the dealer to publish pricing levels that can override manager approved pricing limitations, should they want to; a Prospect “Next Call Date” field; and a rebuild of the Check Request Ledger screen.

For a full list of fixes, enhancements, and tweaks, SalesChain users can review the release notes from inside of SalesChain under Menu -> Release Notes. This build is scheduled to go into production this Sunday 11/14/2021.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. A CIO Magazine top 10 Workflow Automation company, their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

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