Regularly Scheduled Training is Back

[Waterbury, CT]: Bringing back an old tradition, SalesChain’s help desk staff elected to begin offering quarterly group training sessions for our New User and Management Reporting trainings. These sessions will be open to our entire user base.

 

New user training covers basic CRM topics and best practices like entering new customer information, logging activities like phone calls, and creating leads. Management Reporting training is a course for sales and upper management which focuses on generating reports out of SalesChain and understanding how the data within them is presented.

 

These sessions are ideal for companies who may have added one or two new sales reps, or who have had a change in their management staff. In the wake of many staff changes in the fall of 2021, the Help Desk’s goal in reinstating these sessions is to maximize the value of our support offerings.

 

“We want to make sure users who may be new to the system have a good understanding of basic functions and best practices without having to charge the customer organization additional funds for a private session,” Says SalesChain Trainer, Matthew Szczygiel.

 

These sessions will be available quarterly and are open to registration by anyone who is a current user of the SalesChain system. The first sessions are scheduled for Monday and Tuesday, November 15th and 16th.

 

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. Their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

 

Users can register for these training sessions on the SalesChain website at saleschain.com/training

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

SalesChain Calls Customers to Action in Wake of Events in Afghanistan

[Waterbury, CT]: SalesChain president Tim Szczygiel has donated $500 to the Tragedy Assistance Program for Survivors (TAPS) and is asking his dealer customers to donate with him. Whether this gift is a donation, large or small, or taking action in some other way to show your appreciation, the families of those affected will be extremely grateful.

Tim Referenced this Facebook post written by Geoff Ball, the commanding officer of the marines who lost their lives, as a great place to donate and read further.

“The events in Afghanistan are heartbreaking for all of us,” says Tim. “We are blessed to live in this great country with the freedoms that so many have given their lives to protect.”

According to their website, TAPS “provides comfort, care, and resources to all those grieving the death of a military loved one. Since 1994 TAPS has provided comfort and hope 24/7 through a national peer support network and connection to grief resources, all at no cost to surviving families and loved ones.”

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

SalesChain Adds Real-Time Inventory Management Tool

[Waterbury, CT]: Based on feedback from the SDG and PDG group members, SalesChain has added a new feature* to display real-time inventory levels for products that are on the forecast.  This new feature allows the user to select any number of filtering criteria, including period of time, stage of the deal, or branch before viewing the real-time inventory of all products related to the primary proposal or the order that is associated with the opportunity.

This feature will significantly reduce the guessing of what should be purchased and improve purchasing discounts.  It will also reduce delivery times by allowing purchasing managers to preemptively stock equipment.

“The idea for this feature came after a presentation I gave for the SDG,” says Tim Szczygiel, President of SalesChain. “With supply issues being one of the main concerns for the industry this year, and since we already have access to both forecasting data and inventory data for our customers, this build was easy and just made sense.”

“No question, this is the most impactful upgrade I can remember seeing, at least in some time.” Says Evan Hantman, Director of Data Strategy at LDI Color Toolbox.

According to SalesChain, the feature cross-references inventory data from a dealer’s e-Automate instance with the orders and proposals priced within SalesChain. This allows fulfillment staff to cross-reference and pre-order equipment, which is proposed by salespeople, and suggest alternatives or used machines where applicable.

The feature became available in SalesChain’s 7.08 build, which was released on 11/14/2021. More About version 7.08.

*This feature is only available for dealers utilizing SalesChain’s new PIP interface to e-Automate. Please contact SalesChain support if you have not yet begun your upgrade process.

About SalesChain: SalesChain is the complete business automation solution for office equipment dealers. Their goal is to help businesses see greater profitability and increased efficiency through better automation and synchronized data. SalesChain helps dealers create smart data that can be used across the business to create more efficient operations.

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

SalesChain President Tim Szczygiel Featured on “Building To Scale” A Podcast By Jeff Chastain

Podcast Alert!

SalesChain President Tim Szczygiel Featured on “Building To Scale” With Jeff Chastain

Get Your Radio Ready!

It gives us great pleasure to announce that our own president Tim Szczygiel is this week’s guest on the “Building to Scale” podcast with Jeff Chastain. We invite you to give it a listen on your travels or at home over the Fourth of July holiday weekend! We’ve linked a number of previews to the show below!
Tim and Jeff talk about what it is that makes the business tick, how you can find it and how you can make your business better by measuring these processes.

About Building To Scale:  

Building to Scale, a podcast by Jeff Chastain of Admentus, inc., Is described as “real people, talking about the systems and lessons learned necessary to building and scaling an entrepreneurial business.” Jeff Says “Some of the best resources when it comes to business growth, scaling and the inherent challenges associated are our peers. We couldn’t agree more!

Key Takeaway:

While remote work is here to stay, there is no substitute for the spontaneous creativity and culture that comes from working with others in person. Working in person also allows leaders to keep a pulse on the business and for employees to grow and evolve by learning from their coworkers.

Lessons Learned:

Managing data is absolutely critical to business in 2021. Every business in every industry is going virtual to some degree, and virtual-only works when information is complete, accurate, and correct.

Going 10 times bigger with an idea may take 10 times the effort, but going 100 times bigger rarely takes 100 times the effort.

Your customers are your greatest advocates. As a software provider, you might think our largest department, in terms of the sheer number of staff, would be in marketing or development, but it is actually our help desk. That front-line interface to our users determines how well our product is used and how well it is perceived. That impression sets us apart from big-box software and has helped us succeed.

Watch and Listen on Youtube

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

SalesChain to Sponsor Hispanic League Scholar Erika Delgado Salgado

About Erika:

-Erika is a Freshman at Forsyth Technical Community College Studying Nursing.

-A Crosby Scholar, she manages to maintain a 3.69 GPA while also achieving the rank of lieutenant in Junior ROTC.

-She is also involved in Dance Ensemble, Key Club and has her OSHA certificate.

– Born in North Carolina, she maintains close ties to her heritage, citing a love for Mexican food and music.

Erica Says:

“First of all, I’m thankful I got the opportunity of receiving this scholarship. But this scholarship means help and support especially for me that I’m a rising freshmen and barely starting my path for my career.”  


About the Hispanic League Scholarship:

The Hispanic League, in keeping with their mission to improve the quality of life for Hispanics/Latinos through promoting community inclusion, education, health and multicultural understanding, has established this program to provide scholarships for deserving students. In 2021 we are able to award 50 scholarships to some extraordinary students looking to continue their education! Counting the amount given this year we have now surpassed $1,300,500 in scholarships given since the program began.

IT ALL STARTED IN 2000…

Ever since the Hispanic League Scholarship Program has grown steadily due to the hard work, dedication, and passion of volunteers and donors. The International Scholarship & Tuition Services (ISTS), an independent agent, assists with the criteria and fair selection of the scholarship winners.

To apply for the scholarship, applicants:

Must be current or former Forsyth County English Language Learner (ELL) student

Be of Hispanic/Latino origin

Be present on Spanish Nite, to be held April 17, 2021, to receive their award and attend the Scholarship Orientation on March 7, 2021

Must be in good academic standing (2.7 GPA Minimum)

Have financial need

Must apply to an accredited institution of higher education

Volunteer a minimum of 20 hours

The Scholarship Committee matches the ISTS selected recipients with sponsors, who present awards to the students at the annual Spanish Nite Gala. In 2021, the League has again a total of 50 scholarships recipients with outstanding achievements and academic success. We also exceeded the $1,300,500 value for a total of 554 scholarships.

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

Quick Search Has Changed: Here’s What You Need To Know

  • On Sunday April 18, 2021, SalesChain performed an update to the system which reduced the options in the Quick Search panel.
  • The tool is not gone, and many of the most useful quick searches are still available; Including the popular “All Account By Name” search.
  • The “All Account By Name” and “All Account By Phone” searches are read-only and will not let users see details of accounts or orders they do not have access to.
  • We encourage users to search in the account screen and order desk using our column and advanced search features.

How do I Continue Searching?



1) Use the column headers in the accounts screen to search for accounts by name, address, ID and more.


2) Use the advanced search drop downs in the accounts screen to search for additional details.


3) Use the search drop downs in the order desk to find orders by date, value or details. TIP: You can search by the proposal/order number or company name using the magnifying glass on the right.

2) Use the advanced search drop downs in the accounts screen to search for additional details.

4) Continue using quick search with the options that remain. This tool is great for avoiding duplicates!

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

SalesChain to Sponsor This Week’s Building my Business Webinar Featuring Kate Kingston

Kate’s Video Intro

Let Kate tell you what she’s going to discuss in this webinar!

Customer Service Matters

At SalesChain, we believe that service is the most important part of any software your business is using. That’s why when you call our help desk, you’ll always reach a real person who is knowledgeable in our system and can answer your questions. This is amongst many benefits that set us apart from big box software, and helps us keep our amazing customers for decades.

A Word From Kate: During this webinar, you will learn five action items you can implement right now to level up your dealership’s customer experience to show consistent customer appreciation and deliver a more professional communication experience throughout the entire organization — because any dealership can sell technology, but it is the customer service relationship that keeps the client.

Ask yourself these questions:

  • How is your dealership maintaining a meaningful customer relationship before, during and, especially, well beyond the sale?
  • What must your dealership do differently in 2021 to ensure your customers always receive an exceptional customer support experience and do not leave you for your competitors?
  • Do you know what impression your contracts department, AP/AR, technicians, customer service reps or delivery team members are making with each interaction they have with your customers in person, over the phone or in writing?

Who Is Kate Kingston?

Kingston, founder and president of KTG, has been exclusively educating office technology sales executives on every type of prospect across 60-plus industries and how they proprietarily use technology for the last 20 years. This knowledge is the cornerstone of KTG’s prospecting training and empowers the sales executive to schedule more net-new meetings at the C-level with a vertical focus through foot, phone, email and social media to (money-back) guarantee at least a sustainable 50% increase in net-new meetings so they can sell more hardware, software, document management, managed IT, MPS, MS, ECM, 3D, supplies, telecom and mailing solutions across the entire salesforce. This results in a sales force that can recommend the right technology infrastructure solutions by enhancing their understanding of their prospects’ business, creating more robust proposals and sales. Kingston is a recognized authority on lead generation, recruiting new hires from a prospecting skill base perspective and new business development. She is a sales-driven, energized communicator who uses humor, audience participation, proven techniques, handouts and real-time phone calls in her training sessions.


How is SalesChain’s Service Superior?

Read More here or schedule a demo! One of our SalesChain experts would be glad to walk you through the system and talk to you about our help desk process!

SalesChain and DLL Announce Real-Time Credit Processing API.

SalesChain and DLL Are Proudly Announcing a Comprehensive API Integration Between Our Systems

With this integration, Saleschain will now be able to deliver real-time credit processing and decisioning to the dealership on nearly 86% of deals, * avoiding timely delays and manual data entry.

“This is a game changer,”  says Tim Szczygiel, President of SalesChain.  “Until now, dealerships have had to employ many resources to enter data into multiple systems and wait for emails or phone call decisions. Now, the same system that sales reps price proposals and orders in will automatically send credit applications directly to DLL’s system and return a decision within minutes.”

 


 

Dealers Can Get Funded Faster

SalesChain understands the utilization of financial services is critical to the office equipment industry. SalesChain’s industry-leading proposal and order pricing system enables dealers to price and document proposals and orders in minutes. With SalesChain you can expect unprecedented efficiency. By eliminating lengthy processes and providing superior automation, we aim to grow together.

 


 

About DLL

For over 50 years, DLL has been a leading provider of flexible payment solutions in the office equipment industry. We have grown from a small leasing company, to a global business partner, which gives us a unique understanding of the challenges and opportunities our partners and customers face in growing and sustaining their businesses. We combine our global reach, with strong local teams of leasing and finance experts, to create the right solutions for your business. Click here to learn more about DLL

*Some disclosures may apply. All customers are subject to DLL’s credit review and approval. Additional terms and conditions may apply.

 


 

What Does Real-Time Credit Processing Mean for You?

Learn more about this new integration, the process, and it’s benefits in a one-on-one demo.

See You In Orlando?

Visit us at our booth on March 19th and 20th! We can’t wait to see everyone and to catch up after so much time apart! You Can learn more about the conference and sign up to attend here: https://www.bta.org/page/SESpring21


Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

Introducing: Build Your Own Dashboards

Introducing: Build Your Own Dashboards

The goal of SalesChain’s business intelligence tool is to provide our users with a wealth of information about their business in an easy to understand format. So that you can see exactly the information that’s most relevant to you, we included a feature which allows every user in the system to create custom dashboards!

How Does It Work?

1) Activate our business intelligence suite in your SalesChain system.


2) Select “User Settings” from the menu and click on “Manage Dashboards”


3) Choose what information to include by selecting charts from our list of 175!


Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.