We hear it all the time: “Now isn’t the right time to invest in new software.” Whether it’s concerns about timing, cost, or onboarding complexity, this hesitation is understandable. But what if waiting is costing you more than you think? 

Let’s address some of the most common objections and see why there’s never been a better time to invest in your business with SalesChain. 

“Now isn’t the right time for a big change.” 

Change is never easy—whether it’s adopting a new software platform, having kids, or getting a dog! It often feels like there’s no “perfect” moment. But ask yourself: 

1. Are the issues you’re dealing with costing your business time and money? 

1. Is delaying the fix creating even more stress? 

SalesChain is designed to address those concerns. By streamlining workflows and improving efficiency, our platform can help alleviate the very problems making now feel like a bad time to switch. 

“A software change is too big of a commitment.” 

We get it—adopting new software can seem overwhelming. But with SalesChain, you’re never alone. Our proven onboarding process breaks everything down into simple, manageable phases, and our support team is there every step of the way. 

Here’s what you can expect: 

1. A guided onboarding experience tailored to your needs. 

1. Comprehensive training to ensure your team is ready to hit the ground running. 

1. Ongoing support to help you get the most out of the platform. 

Still nervous? We’re happy to connect you with customers who can share their onboarding experience. 

“Your product is too expensive.” 

It’s true: SalesChain represents an investment. But consider this: 

1. How much time and money do you spend on multiple software products? 

1. What is the cost of errors, inefficiencies, or missed opportunities when you DONT invest in great software? 

SalesChain often replaces several platforms, simplifying your tech stack and saving you money. Plus, the ROI speaks for itself: fewer errors, faster processes, and a more productive team. 

“Our process works fine as it is.” 

It’s easy to get comfortable with a process that feels like it’s working. But think about it this way: you could use a spoon to cut a steak, and you might even think it’s pretty good at the job—until you try a knife. 

SalesChain is that knife. Our platform is purpose-built to handle the complexities of the office technology industry, giving you the precision, efficiency, and power to elevate your operations. 

Your current process might seem “fine,” but imagine how much better it could be with tools specifically designed to do the job. With SalesChain, you’ll spend less time managing workarounds and more time growing your business. 

The Bottom Line: Why Wait? 

It’s never easy to take the leap, but the right tools can transform your business. SalesChain offers the solutions, support, and scalability to help your company thrive. If you’re still not sure, let’s have a conversation. After all, you’re always going to be busy—why not make the most of it with a platform built for your success? 

In our last edition of The Link, we explored why businesses can’t afford to compete without SalesChain in 2025. Now, let’s shift our focus to the solutions. Here’s how SalesChain equips you with the tools and confidence you need to outpace your competition and thrive in the year ahead. 

Missed last week’s edition? Catch up here. 

1. CRM: Build Lasting Relationships 

CRMs are discussed so much because they truly are the heart of any sales team. They ensure that your team stays on top of the sales pipeline and never misses opportunities. SalesChain’s CRM gives you the power to manage relationships effectively and keep your pipeline full. With tools built specifically for your industry, you’ll have the confidence and information needed to nurture leads, strengthen connections, and close deals efficiently. 

2. Quoting and Bundled Solution Selling: Win Every Proposal 

Creating winning proposals is easier with SalesChain’s quoting and bundled solution selling tools. Bundle solutions across different verticals seamlessly, positioning yourself as the trusted expert your clients rely on. This tool makes it simple to present value-driven proposals that close right the first time. Moreover, users can adjust pricing numbers to make sure deals are meeting the dealership’s profit margin needs.  

3. Document Generation and E-Sign: Close Deals Faster 

Gone are the days of delays and confusion in document processing. SalesChain’s document generation and e-signature tools enable you to generate, sign, and send documents in minutes. There are too many deals to be won to have your team spend valuable time creating documents for customers. Simplify the process so you can focus on what matters—closing deals and moving forward. 

4. Mobile: Work Anywhere, Anytime 

Flexibility is key in 2025. SalesChain Mobile ensures you’re never tied to a desk, giving you the freedom to stay productive wherever the job takes you. Whether you’re in the office, on-site, or traveling, you’ll always have access to the tools you need. Moreover, SalesChain mobile offers Credit Preapproval tools so users are able to gauge the creditworthiness of potential customers from anywhere!  

5. Support: A Partner You Can Rely On 

With SalesChain, you’re never alone. Our dedicated, industry-specific, US-based support team ensures that you always have someone to guide you through challenges and maximize your success. Knowing that someone has your back allows you to focus on your business with confidence. 

Conclusion: 

With SalesChain, you have everything you need to face 2025 head-on. From building strong relationships and simplifying processes to staying flexible and supported, SalesChain empowers you to outperform your competitors and exceed expectations. Ready to gain the edge you need? Contact us today to see how SalesChain can transform your business. 

Hello 2025! Continuing the trend of years past, the office technology industry is evolving at an unprecedented pace. Office technology dealers who fail to make use of today’s powerful software solutions are bound to fall behind companies that maximize the potential of advanced tools and streamlined processes to maintain their edge.  

The question isn’t whether you need to excel and advance—it’s whether you’re equipped to do so. Here’s why you simply can’t compete without SalesChain in 2025. 

1. CRM: Stay Connected to Every Opportunity 

Without a purpose-built CRM, missed opportunities are inevitable. Keeping track of leads, managing customer relationships, and ensuring a full pipeline are essential to staying competitive. SalesChain’s CRM ensures you stay connected to every opportunity and never miss a deal, empowering your team to build lasting relationships and drive consistent growth. 

2. Leasing and Financing: Simplify Complexity 

Leasing and financing can be a tangled web of terms, approvals, and paperwork. Without an integrated solution, businesses lose valuable time untangling red tape. SalesChain streamlines this complexity, giving you the relief of focusing on driving business instead of navigating endless paperwork. 

3. Commissions: Maintain Accuracy and Motivation 

Manually tracking commissions can lead to errors, distrust, and demotivation within your sales team. Inaccuracies not only create frustration but also hurt productivity. SalesChain’s automated commission tracking ensures transparency, keeps your team motivated, and provides clarity on their hard-earned rewards. Without it, you risk compensating your team unfairly and losing their trust. 

4. Delivery Workflow: Keep Customers Happy 

A manual or disconnected delivery workflow risks missed deadlines and unsatisfied customers. In a competitive landscape, you can’t afford to let anything slip through the cracks. SalesChain’s seamless delivery workflow provides peace of mind, ensuring that your customers get what they need when they need it. 

5. Business Intelligence: Make Informed Decisions 

Operating without data-driven insights is like navigating blindfolded. To compete in 2025, you need complete clarity to act decisively and reduce risks. SalesChain’s business intelligence tools provide confidence and clarity, empowering you to achieve long-term growth through informed decisions. 

Bringing It All Home

The challenges of 2025 are clear: managing relationships, simplifying processes, motivating your team, delivering on promises, and making informed decisions. Without SalesChain, you’ll find yourself at a distinct disadvantage. But there’s hope. In our next edition of The Link, we’ll show you exactly how SalesChain empowers you to tackle these challenges head-on and gain a competitive edge. Stay tuned! 

SalesChain Learn is your go-to platform for mastering the SalesChain system at your own pace. Whether you’re just getting started, looking to refine your skills, or just looking for information on a specific feature, SalesChain Learn provides everything you need to succeed. Here’s a simple guide to help you navigate and make the most out of SalesChain Learn.  

1. Explore and Enroll in Courses

SalesChain Learn offers structured courses tailored to different roles and experience levels. Start with the basics or dive right into more advanced training.  

• Getting Started with SalesChain: Perfect for new users, this course covers the basics like logging in, navigating SalesChain, and understanding key tools. 

• SalesChain CRM “New User” Training: Designed as a continuation of Getting Started with SalesChain, this course focuses on CRM functions, task management, SalesChain mobile, and leads and forecasting.  

• CPQ “Deal Pricing” Training for Imaging and IT Reps: This course teaches users how to navigate SalesChain’s powerful deal pricing tools to efficiently price deals and process orders.  

Simply navigate to the Courses page, choose the one the best suits your needs, and enroll to get started.  

2. Utilizing Additional Resources

Beyond courses, SalesChain Learn provides valuable tools to enhance your learning experience: 

Video Library: Access on-demand video tutorials that visually guide you through system processes and advanced features. We created this video library to provide visual learners with clear, step-by-step instructions covering features across SalesChain. Use these videos to quickly understand complex processes or revisit topics as needed.   

Glossary: Need a quick definition? The glossary explains key terms and concepts used within the SalesChain platform. We created this resource to ensure clarity and make navigating the system easier. If you come across an unfamiliar term, simply look it up in the glossary for a clear explanation. 

User Manual: For in-depth guidance, download the comprehensive user manual for step-by-step instructions. Use it to gain a deeper understanding of system capabilities, troubleshoot challenges, or reference step-by-step processes at any time. 

These resources ensure you can troubleshoot challenges and gain clarity on any topic as you progress. 

3. Seeking Support

If you run into questions or need additional assistance, the SalesChain support team is ready to help. 

Help Desk: Contact SalesChain Support directly at (203) 262-1611 or email Support@SalesChain.com for personalized help. 

Don’t hesitate to reach out—learning is easier with the right support! 

4. Track Your Progress

Monitoring your progress is simple with SalesChain Learn: 

• Dashboard: Keep an eye on your course progress, upcoming lessons, and overall achievements from your dashboard. 

• Certificates: Upon completing a course, download a certificate to document your success and showcase your learning accomplishments. 

These features help you stay organized and celebrate your milestones along the way. 

Ready to get started?  

Head over to SalesChain Learn today, enroll in a course, and take the next step toward becoming a SalesChain expert! 

With yet another great year coming to a close, we at SalesChain are taking a look back at 2024 for our year-end-review edition of The Link! We’re proud to share our achievements and advancements from 2024 as we constantly work to grow and develop in order to better serve you and the office technology space at large! Here’s a look at the key milestones we achieved this year: 

Industry-Leading Enhancements 

• Financing and Credit Suite: We’ve developed and rolled out what is now the industry’s most robust financing and credit management suite, streamlining operations for our clients like never before. But we’re not done there! SalesChain users can look forward to even more powerful credit automation and financing features and integrations throughout the 2025 year.  

Advanced Product Features 

• Enhanced Product-Specific Tracking Features: Our commitment to serving the diverse needs of the office technology space led to the development of more tailored features that allow managers to track product-specific activity and achievement. Do you have a team selling traditional print items and another team selling IT, managed services, water products, etc? Our new product-specific tracking features allow you to gauge the performance of different teams specializing in different product verticals.  

• Activity Tracking for AV and Security: Specifically, we introduced activity tracking for AV and Security sectors, allowing for more precise project management and customer service. 

Integration Overhauls and New Additions 

• Revamped Integrations: Our team has successfully overhauled integrations with major platforms like eAutomate, ConnectWise, and HubSpot, enabling smoother operations and data synchronization. 

New Integrations Introduced: 

• Evolved Office and Zoom Phone: These integrations are designed to further expand our services outside of traditional CRM/CPQ platforms, providing our clients with more comprehensive tools. 

Team Expansion and Company Growth 

• Expanding Our Team: This year, we saw a team growth of approximately 28%, bringing on three new department heads and two new specialists joining to propel our vision forward. 

• Enhancing Operational Efficiency: Our focus was not just on hiring, but also on effectively integrating new team members to enhance our operational efficiency. 

Looking to the Future 

• Innovation with Open API: We’ve begun developing the SalesChain Open API, laying the groundwork for even more exciting and impactful integrations and advancements in 2025.

No doubt, 2024 has been a big year for us here at SalesChain. We’re so proud of our outstanding team, top to bottom, who work hard every day to service our customers, develop the SalesChain platform, and dedicate themselves to the office tech space. 

Looking ahead to the upcoming year, our commitment remains the same: to empower office technology dealers with superior workflow automation solutions to drive efficiency, growth, and profitability. We are grateful for the trust our customers place in us and are excited for what the future holds. 2025, here we come! 

As we prepare to flip the calendar to 2025, copier and office technology dealers continue to face developing challenges. Have you heard this before? We write about it all the time because it’s true: Rising operational costs, increased competition, and customer demands for faster, more personalized service are putting pressure on even the most established dealerships. To thrive, office tech providers must embrace efficiency as a cornerstone of their operations. 

At SalesChain, we understand these challenges and empower copier dealers to not only reduce overhead but also streamline their processes, setting the stage for sustainable growth. In this week’s edition of The Link, we’ll explore how SalesChain facilitates this, but first, we need to dive into the key drivers of overhead for copier dealers.  

Key Drivers of Overhead for Copier Dealers 

Reducing overhead starts with understanding where inefficiencies lie. The following are common culprits driving up costs for copier dealers: 

1. Administrative Inefficiencies

Time-consuming manual tasks, fragmented communication, and redundant processes drain valuable resources. You hire people to do what they do best! Not to spend time in the weeds digging for emails or trying to find the right contact for a prospect.  

2. Inefficient Sales Processes

Without streamlined quoting software and sales tools, dealers risk errors in pricing, slower proposal generation, frustrated customers, or worse, lost deals. 

3. Poor Inventory Management

Managing inventory for diverse offerings, such as copiers, IT hardware, or audiovisual (AV) equipment, can lead to overstocking or missed opportunities. Moreover, items like used equipment can add a whole new wrinkle to the inventory management process.  

4. Disconnected Workflows

Manual, siloed processes prevent teams from collaborating effectively, resulting in costly delays and errors. Are your sales and back-office teams wasting time going back and forth when they should be prospecting new deals and fulfilling orders? 

Solutions: Streamline Workflow Operations 

Efficient operations are expected through the use of integrated tools and automation. SalesChain offers a suite of solutions tailored to copier dealers to address these inefficiencies: 

1. Automated CRM Tools

Customer relationship management (CRM) systems streamline sales and customer interactions. By automating things like follow-up reminders and data-entry, your sales team can focus on closing deals instead of wading through administrative tasks. 

2. CPQ Inclusion for Error-Free Proposals

Configure, Price, Quote (CPQ) tools simplify and supercharge the quoting process, ensuring that pricing is accurate, and proposals are generated quickly. The SalesChain CPQ tool is purpose-built for office tech dealers and allows users to seamlessly bundle different product types with separate pricing structures like print, IT, used equipment, water, and more! 

3. Credit and Leasing Integrations

Efficient lease portfolio management tools integrate credit approvals and leasing workflows directly into your system, allowing deals to get funded faster. Your team shouldn’t waste time bouncing from finance company portals to their email inbox, and then back to their sales tool. SalesChain provides users with an industry-best suite of financing and credit automation tools and integrations with leading providers.  

4. Real-Time Data Tracking

Accessing accurate, up-to-date insights is essential for informed decision-making. SalesChain’s reporting, forecasting, and business intelligence suite provides a single source of truth for your business, allowing leadership to get an accurate assessment of the team’s performance and the business’s health.  

Planning for Scalability 

Efficiency is not just about cutting costs today; it’s about preparing for tomorrow. Copier dealers are increasingly diversifying into product verticals within office technology like audiovisual solutions, IT services, and water products. To remain competitive, businesses need systems that will scale with their needs and ambitions. 

Why Scalability Matters 

SalesChain’s solutions are purpose-built to support office technology dealerships in all stages, from small copier shops to the country’s largest dealers. Whether you’re adding new service lines, expanding your territory, or building a larger team, SalesChain provides the flexibility and scalability needed to support your goals. 

It’s All Necessary 

So, what’s the bottom line here? Reducing overhead and gaining efficiency is an absolute necessity as office tech dealers continue to navigate a changing market and challenges. By addressing administrative inefficiencies, streamlining sales processes, and adopting scalable solutions, copier dealers can thrive amidst rising operational costs and market pressures. 

SalesChain provides the tools and expertise to transform your operations, helping you stay ahead of the competition and achieve long-term success. 

3. Copier-Focused CRM

Why It Matters: Not all CRMs are built for the copier industry. SalesChain’s CRM provides insights and tools tailored specifically to your business model. 

New Features Include: Industry-specific customer segmentation, automated task assignments and follow-up workflows, and comprehensive charting and BI reporting for managers to gain an accurate and timely picture of the health of the business.  

The Benefits: With features that strengthen customer relationships and improve sales forecasting, your team can always access the data they need to succeed. In addition, SalesChain Platinum’s CRM features allow your team to stay on top of their clientele and build the sales pipeline faster than ever before.   

4. Delivery Workflow Tools

Why It Matters: The sales process doesn’t end with a signed contract. Managing installations and deliveries efficiently is vital for maintaining customer satisfaction and getting revenue through the door.  

New Features Include: Job mapping to plan and track active deliveries, integrated notifications to keep customers and your team up to date with delivery updates, and customizable workflows to tailor the delivery process to your dealership’s workflow.  

The Benefits: These tools ensure timely, error-free deliveries while keeping both your team and customers informed throughout the process. Our case studies show that SalesChain can help reduce your Days to Fund by 50%!  

5. Integrated Commissions Module

Why It Matters: Calculating commissions manually can be complex and error-prone. SalesChain’s Integrated Commissions Module automates this process, saving your team time and effort. 

New Features Include: Support for tiered commission structures, real-time reporting, and payout tracking. 

The Benefits: By improving accuracy and transparency, this tool boosts team morale and motivation while eliminating the hassle of manual calculations. Furthermore, SalesChain’s commissions module can replace other software products like Sales Scorekeeper to reduce overhead!  

Discover How SalesChain Platinum Can Transform Your Business 

Curious about how these features can elevate your copier business? Book a free demo today and let our team show you how SalesChain Platinum can maximize your ROI and simplify your workflows. 

For additional details and release notes on specific features, visit our news page. 

Elevate your copier business with the most comprehensive solutions on the market—SalesChain Platinum. 

Integrate Sales and Marketing: Unified Tools for Cohesive Operations 

Efficient communication and data sharing between sales and marketing teams can be a challenge within copier dealerships. Misalignment can lead to missed opportunities, reduced impact of your marketing investments, and worse, lessened profits. SalesChain’s integrated solutions, including partnerships with HubSpot and Evolved Office, bridge the gap between these critical teams. 

HubSpot Integration 

With our HubSpot integration, contacts within SalesChain can be selected for seamless synchronization to HubSpot, allowing your sales and marketing teams to operate within the same CRM. This integration provides real-time updates, ensuring that marketing efforts are based on the latest client interactions and preferences. The result is a streamlined marketing operation where campaigns are directly aligned with sales goals, producing better outcomes for both departments. 

Evolved Office Integration 

SalesChain takes marketing a step further with our Evolved Office integration, enabling users to handle all marketing tasks- from content creation to campaign management- within the SalesChain platform. Now, your marketing team can plan, schedule, and distribute content, much like they would with HootSuite, Buffer, or Loomly. This feature supports campaign execution without needing to switch between platforms, saving time and ensuring all messaging is consistent. SalesChain’s marketing integrations create a unified team by aligning marketing strategies with sales processes, ensuring your marketing and sales teams are always working in lockstep towards the same objectives.  

Mergers and Acquisitions: Stay Competitive with Smart Upgrades 

The office technology industry is experiencing an uptick in mergers and acquisitions as larger companies expand and competition intensifies. For smaller or mid-sized copier dealerships, this trend can seem alarming, as larger players can have resources to outmaneuver them. However, by making investments that enhance efficiency and collaboration, you can level the playing field and stand out to clients as a responsive, adaptable partner. 

How Can I Address My Copier Dealer Pain Points in 2025? 

SalesChain ensures that your entire team can operate within a single, unified platform with a consistent source of truth. Our software’s purpose-built workflows and automated tasks help teams work smarter, not harder. Updating and upgrading your systems with SalesChain gives your dealership the competitive edge needed to thrive alongside larger companies, positioning you as a reliable and cutting-edge provider in 2025.