After nearly 17 years in the office technology industry, I’ve been fortunate to experience the office technology business from multiple angles. I started my career on the dealership side, first as the database administrator and then as an MPS specialist and equipment rep. Those early roles gave me a strong foundation in how dealers sell, price, and manage their day-to-day workflows.
For the past 11 years, I was with Compass/White Cup in two roles that shaped the way I support customers today. First, as a Regional Trainer, I traveled onsite to 115 dealers across 38 states and Canada, conducting over 200 days of training for thousands of sales reps, managers, administrators, and executives. Then, as a Customer Account Manager, I worked with more than 200 customers as their go-to resource for product training, Q&A sessions, new feature releases, account reviews, billing support, and more. Those years gave me a deep understanding of what dealer teams need from their sales tools and where the biggest opportunities for improvement usually are.
I also bring a background in teaching, having spent five years as an elementary and middle school educator. That experience has helped me thrive in training and customer success management roles. I love working with people, helping them learn new skills, and finding ways to improve how they use the tools they rely on every day.
This combination of sales experience and teaching is exactly why I’m so excited to join SalesChain as a Customer Success Manager.
The SalesChain platform is continuously innovating, deepening its partnerships, and expanding its capabilities in a way that genuinely supports the dealer community. It’s a best-in-class product backed by a team that understands the industry and listens closely to what customers need. For me, that made this an easy decision!
I’m looking forward to reconnecting with dealers I’ve worked with before and forming new relationships too. There is so much the product can do, and I’m excited to help elevate users’ knowledge with tips, hands-on guidance, and practical training that helps teams get more out of their daily workflow.
If we’ve worked together in the past, or if you’d simply like to see how SalesChain can strengthen your team’s processes, I’d love to connect.
– Kelly Hyde, SalesChain Customer Success Manager
