About Our

Support Helpdesk

Ongoing support is critical for your team's success! Through our Helpdesk, SalesChain's team is here to help you succeed.

Contact SalesChain Support

In-house, U.S.-based support to guide your team along every step of the way.

SalesChain support is always included with any purchase. Call or email our help desk with basic questions, requests for configuration changes, or for help with data imports or changes when the need arises.

At a Glance

Call in to our US-based helpdesk to get your questions answered by real people.
Email our support team to get your questions answered by real people.
Ask our team about CRM, leasing, data, quoting, document questions, and more.

CRM Support

SalesChain support goes beyond technical questions. We help teams understand how to apply the platform to real-world workflows.

This includes guidance on:

Best practices for managing opportunities and accounts
Aligning sales and back-office workflows
Reducing manual steps and duplicated effort
Improving internal visibility across departments

Leasing and Financing Support

Leasing is central to the office technology industry, and SalesChain support reflects that. Support works closely with SalesChain’s leasing integrations to ensure your team understands what is happening in the system and why.

Our team assists with questions related to:

Leasing partner integrations
Credit application workflows
Portfolio visibility and data syncs
Funding and billing processes
Lease-related system behavior and expectations

Industry-Specific Expertise

SalesChain support is built around a deep understanding of the office technology industry. That context matters. It allows support to provide answers that make sense for your business, not generic software advice.

Our team understands:

Dealer sales structures and compensation models
Leasing-driven selling environments
Bundled solution selling and diversified offerings
The connection between sales, service, finance, and delivery teams

Ongoing Help After Onboarding

Support does not stop once onboarding is complete. This ensures SalesChain continues to support your business as it grows and changes.

As your business evolves, SalesChain support is available to help with:

Questions from new hires
Feature clarifications and usage questions
Adjustments as your processes change
Understanding new platform capabilities as they are released

”Right away, the support team was there to show us how to organize everything. When we onboarded, we set a goal to improve our organization when it came to paperwork. No dealing with automated answering systems, we can always talk to a person and get a clear answer.
Donn O. ClarkeFormer Director of Sales, New England Copier Specialists

A Partner, Not Just a Help Desk

SalesChain support is structured to be responsive, knowledgeable, and aligned with your success on the platform. Out support team is standing by and exists to help you get real value from SalesChain, not just to resolve isolated issues.

You can expect: