SAAS Is All About Value
SalesChain aims to maximize our value within the dealer channel as one system, one solution that can empower everyone in your business. The equation is simple – more tools for less money means more value. In addition to providing powerful tools for salespeople, we offer solutions to many of the complex financial and operational problems that dealers face. When everyone in your business uses the same system to gather data, your whole business can be automated much more effectively. All of this for one low price.
With all the tools we’ve created, sometimes we forget to, or simply don’t have time to talk about all of them! Today, we wanted to present five tools within our system that you may not be familiar with, but that can offer significant benefits for your operational efficiency.
1) Unlimited e-Sign Built in
Your customers value time and will prioritize a system that features ease of use and efficiency. SalesChain’s is the only vendor in our class to offer secure and unlimited e-Sign document capability that is built right into our product.
Since most customers will finance their deals with leasing companies, electronic signatures are an attractive addition, leading to expedited paperwork processing and fewer human errors between sales representatives and the back office. Obtaining electronic signatures will cut the time it takes to close deals, whether a customer signs on the spot using a tablet or iPad or reviews and signs a locked document package sent via email. In fact, we were able to help our customers cut their days shipped outstanding (DSO) by 50%.
Workflow notifications triggered by this signature process can be sent to the signer, the sales representative, and any other desired operational staff.
2) Custom Service Pricing Tools
Every deal and every customer is unique. Having the ability to customize the details of a contract can help to optimize your sales. The SalesChain platform includes robust pricing tools that give sales representatives the flexibility to quickly generate multiple contract options integrating a variety of service pricing scenarios.
Our tool can calculate the cost of service with intelligent cost per copy (CPC) pricing, either for individual machines or for a hardware bundle. Users can configure different service rates at different pricing tiers and buy down the cost of service to win profitable hardware deals. Users can easily add zero-cost service items. Hardware and service costs can be integrated into a single proposal to present to a client, making it easier for them to see their options and less likely that they will refuse a deal because they are reluctant to sort through complicated numbers and choices.
3) Mobile Catalog Lookup
SalesChain’s “Catalogs Made Easy” tool provides each dealer with a comprehensive and complete catalog of the products they sell, including hardware and IT products and services. This by itself saves sales representatives many hours of manual research, sifting through online databases and manufacturer catalogs.
SalesChain has been managing catalogs for almost two dozen manufacturers for years, so we have a complete dataset of historical machines and have developed a robust system that helps us keep up with new updates, catalog items, and pricing changes.
In addition to these print manufacturers, SalesChain has expanded our offerings in 2022 to include IT product catalogs including TechData Synnex, Supplies Network, and Ingram-Micro.
Add to this a mobile application lookup function and sales representatives have access to their entire catalog wherever they go! Data such as machine speed, pricing, and associated accessories are viewable with a few clicks, providing details that will expedite sales to customers without costly and time-consuming back-and-forth negotiations or trips back to the office.
Case Study: Delivery Workflow Automation
In this video testimonial, Crystal Manning talks about how SalesChain’s delivery workflow management tools cut KDI’s DSO in half.
4) Coming Soon: TCO Made Easy
SalesChain has developed a new TCO analysis and MPS proposal pricing tool called “TCO Made Easy”. This tool is being tested and will be available soon. It allows dealers to conduct Total Cost of Ownership (TCO) analyses of machines that they are proposing to their customers for MPS service using real catalog data. Sales representatives can include accurate TCO analyses in the SalesChain proposal and order pricing suite through a new Managed Print Services (MPS) proposal screen. Customers are more willing to purchase when they understand the total cost of ownership and operation of a machine.
5) Lease Renewal Workflow Notifications
When visiting a large dealership recently, members of the SalesChain team were shocked to hear that 14% of their leases were simply disappearing — Expiring without ever getting followed up on.
Workflow automation is carefully integrated within the SalesChain software suite. This is vital to maintaining efficiency and optimizing sales opportunities. An important part of this workflow automation process is in lease portfolio management. If lease renewals are not being carefully followed up on, dealers can easily lose deals that should be easy, no-hassle upgrades.
SalesChain helps sales representatives mitigate this potential. Users can view the Lease Desk within SalesChain to access a comprehensive, searchable, and interactive table of lease contract information. The Advanced Search feature lets sales representatives search for specific parameters within this portfolio, for example, leases that will expire within the next 6 months but haven’t had any action taken on them in the last 80 days.
To be sure that users are on top of this, our workflow system can include timed emails to the assigned sales representative, automatic lead creation that will appear in the forecasting screens, follow-up notifications to sales representatives at 24, 18, 12, and 6 months before a lease expires, and manager notifications if follow-ups are past due. These notifications are fully customizable at the dealer level as well.