In an era of rapid technological evolution, businesses have to adapt to maintain a competitive edge. LDI Connect, formerly LDI Color Toolbox (“LDI”), which has long been a leading organization in managed print and IT solutions across the country, is rising to this challenge by expanding its services to AV and Security. LDI Connect’s AV and Security offerings have been bolstered through the implementation of SalesChain’s full-service sales management platform, which is helping LDI streamline operations, gain better visibility, and drive growth.
Identifying Market Gaps
LDI’s expansion into AV and Security wasn’t a coincidence but a response to a clear market demand. “We saw a significant gap in the market for integrated solutions, which prompted us to move into the AV and Security space,” says Even Hantman, LDI’s Chief of Digital Transformation. As businesses increasingly seek out solutions that cover multiple facets of their technology needs, LDI recognized the potential to deliver this value.
The Game-Changer: SalesChain
Once the decision to diversify was made, LDI faced the challenge of managing these new offerings efficiently. SalesChain created specific forecasting, proposal, and order pricing tools to support the needs of the AV and Security sales process. According to Hantman, “This enables our management team to visualize opportunities and sales achievement within our existing sales management toolset. We are also able to pay commissions specifically on the AV and Security revenue streams. SalesChain listened to our needs and immediately sprang into action to help us to implement our strategy.”
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Ease of Use and Adaptation
Introducing new software to a team is often met with hesitation, but SalesChain’s intuitive design helped smooth the transition. “SalesChain’s intuitive interface made it easy for our team to adapt quickly,” says Hantman. This simplicity has allowed LDI to hit the ground running and make immediate use of the platform’s capabilities, without the steep learning curve that can sometimes accompany new technology.
A Holistic Approach to Business Operations
For LDI, SalesChain’s unified approach to sales management has been one of its most significant advantages. “One of the biggest reasons I advocate for SalesChain is their recognition of the importance of having different technologies and lines of business tracked in one central place,” Hantman notes. By providing a single platform that integrates multiple functions, from sales automation to business intelligence, SalesChain allows LDI to operate seamlessly across all of its verticals.
Support That Sets SalesChain Apart
Beyond its technical capabilities, SalesChain’s customer support has stood out to LDI as a major differentiator. “The support from the SalesChain team has been outstanding, truly setting them apart,” Hantman shares. This level of service ensures that LDI’s team can focus on growing their business without being bogged down by technical issues or complex troubleshooting.
Driving Future Growth
As LDI continues to expand its AV and Security offerings, SalesChain plays a critical role in enabling this growth. “I see SalesChain helping us sell more, faster, with enhanced visibility into our core disciplines all in one central location,” says Hantman. The platform’s ability to provide clear, actionable insights into sales performance has been instrumental in driving faster decision-making and overall success.
A Partnership for Innovation
At SalesChain, our commitment is to continuous development in partnership with our customers and industry partners. “SalesChain’s willingness to develop the system open-mindedly and consider the needs of their clients, including LDI, is commendable,” Hantman points out. This collaborative relationship ensures that we at SalesChain evolve alongside the growing needs of LDI and the office technology industry at large, providing solutions that are both flexible and forward-thinking.
Bringing it Together
As LDI Connect accelerates its growth in the AV and Security sectors, SalesChain continues to play an integral role in their success. With streamlined processes, outstanding ease of use, and a unified approach to sales management, SalesChain has positioned LDI to better serve its clients while capitalizing on new market opportunities. Together, we’re shaping the future of technology solutions with innovation, efficiency, and a customer-first mindset.