Author Archive: Matt Szczygiel

Join us LIVE October 22nd!

Streamline Contactless Sales With Digital Documents and Electronic Signatures

We’re excited to announce that our own Tim Szczygiel will be presenting a webinar for the BTA’s “Building My Business” series!
 
Join us LIVE Thursday, October 22nd at 4:00pm EST for a discussion on the positive impact on technology during the Covid-19 crisis featuring guest speakers, new technology and more!

Tawnya Stone

VP Strategic Technology

GreatAmerica Financial Services

Tawnya Stone has had a distinguished 9 year career at GreatAmerica Financial Services. In this role, I am responsible for working with GreatAmerica vendors and dealers to find opportunities to improve their operational effectiveness. I am also instrumental in architecting the company’s technology integrations and other software solutions. Tawnya is quoted as “relentless in her focus on detail and her methodical, thorough approach to problem solving. Her passion for success drives her to work hard and contribute to any team. She is amiable and easy to work with.”

Rafe Rosato

Chief Innovation Officer

De Lage Landen Group

Rafe Rosato is the Chief Innovation Officer of DLL Group, responsible for driving innovation through the acquisition, development and implementation of digital technologies as well as developing new business models to transform the client experience at DLL. Rafe has held various commercial leadership positions in his twenty-four year tenure at DLL, bringing innovative ideas and solutions to some of the most recognized companies in the world. He recently led the design, creation and deployment of the DLL NewCo initiative, leveraging cloud-based technology to create a platform focused on speed, efficiency and transparency through a fintech approach. Rafe received his formal risk management and credit training as a member of Chemical Banking Corporation and graduated with a Bachelor of Arts degree in American Civilization from University of Pennsylvania in 1988.

Crystal Manning

Administrative Project Specialist

Keystone Digital Imaging

Crystal has worked at KDI Office Technologies for the past 13 years managing the Leasing Division and Customer Care Department. The past six years Crystal has added integration of software and development to her tasks for the KDI Team. Her passion for organization, bringing an idea to a realty, automation, and helping others to succeed is what drives the projects. The desire for helping others has given Crystal the opportunity to sit on the board of directors of KDI Cares Foundation.  KDI Cares Foundation hosts events throughout the year to give back to the communities in which KDI Office Technologies serves. The experiences have given Crystal a deeper appreciation for how nonprofits seek to improve the quality of life for our neighbors.

Collect, Extract, Organize: What is Business Intelligence?

First off: What is Business Intelligence?

Business Intelligence is useful data presented in a way that helps you make better business decisions, increase revenue generation and gain a competitive advantage.

1. How do you COLLECT relevant, timely data?

54% of enterprises agree that cloud-based BI is vital to both their current and future incentives.
Data collection is automatic and synchronous with SalesChain. Since we process orders from start to finish, we already have the information in our system.

2. How do you EXTRACT a data set to glean vital information for your company?

Ideally, every employee should have an efficient, customizable tool to focus on how data trends should drive their workflow.
SalesChain’s Sales Analytics Dashboard collects data in an intuitive and organized way. Analytics is based on both ease­ of availability and ease of use for targeted information.

3. How do you ORGANIZE company strategies based on business intelligence?

Data analytics makes decision making 5x faster.
A single system that centralizes data sets can help managers improve employee ability to focus and target specific sales objectives.

What data is important and how should it be organized?

Business innovation is ultimately derived from innovation. Drilling down into the significance of patterns in the data is vital for optimal growth.

5 Reasons to Focus on Repeat Business

1. Repeat customers spend more money

300 percent more, according to RjMetrics.

Financing gives your customer more equipment for a financially feasible price, and gives you a distinct competitive advantage for their next lease.

2. Repeat customers are easier to sell to

When you’re marketing to a prospective customer, you only have a 13 percent chance of closing.
SalesChain’s lease desk gives you comprehensive views of each lease, including meter reads and usage data to help you close that deal again.

3. New customers cost you more

It costs five times more to acquire a new customer than it does to keep a current customer.
Reduce the cost of marketing tools by targeting repeat business and upgrading wherever possible.

4. Repeat customers promote your business

By focusing on repeat business, you’ll create a group of loyal customers that will promote your business.
Repeat customers also refer 50 percent more people than one-time buyers.

5. Businesses are built on customer retention

Your business shouldn’t be a revolving door of customers. By increasing customer retention just five percent, a company’s profitability will increase by an average of 75 percent.
View the value of expiring leases in SalesChain’s Data and Analytics dashboard to understand how much of this repeat business you should expect.

View Our Latest Video to Learn More:

What Is Lease Portfolio Management?

In this video we define Lease Portfolio Management and talk about how it’s significant to you.

How does SalesChain do Data Better?

1) Business Intelligence is built right into SalesChain

Why does that matter? Synchronized data means a streamlined workflow between departments – the handoff of information becomes an automated process rather than a confusing string of emails and data entries.

Stop tracking down information – let us put it in one place and increase your productivity.

2) Quality of data is significant – and SalesChain collects superior data

Accurate data is actionable data: You can’t make good business decisions unless you have accurate and complete information. Trying to make decisions for your business without knowing the data behind them is like skiing backward while blindfolded.

You have to know what’s making money, so you know what to spend time on.

 

3) Manual Entry Means a Potential Point of Error

SalesChain collects data at every step of the order fulfillment process. Because we automate the day-to-day activities of your business, the data is already in our system and accurate. When all your data is in one place, no one has to waste time transferring it to another software, potentially making errors in the process.

SalesChain acts as a hub for your data, keeping all your employees on the same page.

 

Ready to Streamline Your Business?

Use the link below to schedule a discovery call for a demonstration of the SalesChain system. One of our representatives would be happy to assist you, answer your questions and see if SalesChain is the right partner to help you grow your business.

Free Demo

What do our customers say about SalesChain Support?

We asked Donn Clarke of NECS:

NECS just upgraded from SalesChain Gold to SalesChain Platinum, and they are ecstatic at the benefits in organization they are seeing.

“We recently upgraded to SalesChain Platinum. Right away, the support team was there to show us how to organize everything. When we on-boarded, we set a goal to improve on our organization when it came to paperwork. No dealing with automated answering systems, we can always talk to a person and get a clear answer . From filing things correctly to making sure everyone is on the same page, we felt covered by the SalesChain help desk.”

See what other customers have to say –> https://bit.ly/2Y7CqGG

Ideas and Decisions – Coffee With Tim: Episode 06

Not All Ideas Are Good Ones:

Sometimes knowing when to say stop is just as important as coming up with the idea in the first place. In this episode, we talk about where we get ideas, good and bad, how we measure the success of an idea, and how we recover if an idea goes awry.

Are there topics you would like to hear about? Let us know here or in the video comments. 

Subscribe to our channel and ring the bell when you get there, It helps us out tremendously. Don’t forget to leave a like and a comment!

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SalesChain to Sponsor the BTA’s Next Webinar Featuring: Robin Robins

SalesChain is proud to support the education of the office equipment industry by sponsoring the BTA’s webinar featuring Robin Robins.

From the BTA’s Site:

“The Secret To Closing More IT Sales WITHOUT Fee Resistance, Tough Objections or Having to Do A Lot of ‘Convincing” 

4 p.m. Eastern, Thursday, July 23

Presented by Robin Robins, founder, Technology Marketing Toolkit Inc.

Most MSPs and IT service businesses rely almost solely on referrals and “word-of-mouth” marketing to grow. This leads to uncertainty in business and sleepless nights, because you never know where your next lead or sale is going to come from. What if instead of just relying on this, you found a way to tap into a hidden goldmine and could make immediate, high-profit sales to people who want your services and will pay you what you deserve. You’ll get the blueprint you need to attract a predictable stream of new leads and appointments and make sales without worrying about fees and needing to do a lot of “selling.”

Robin Robins has helped more MSPs and IT services businesses to double – even triple – sales, profits and MRR growth than any other marketing consultant in the IT services industry. As a trusted advisor to over 10,000 IT services business owners for more than 17 years, Robins knows a thing or two about what it takes to grow sales, recurring revenue streams and a profitable client base for an IT services business. In addition to her hands-on experience in working with IT business owners, Robins runs a phenomenally successful and profitable multimillion-dollar services business herself. Unlike many “ivory tower” consultants who run a business in their dreams, she can speak from actual experience in marketing, packaging and delivering intangible services, dominating a niche, building a “dream team” of colleagues (she doesn’t call them employees) and building a raving-fan, loyal client base. From marketing to time management, Robin will give you her most powerful secrets to secure fast and substantial gains in any IT services business.

From Robin’s Site:

Who is Robin Robins?

Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and author who specializes in highly effective marketing strategies for VARs, Systems Integrators, MSPs, Solution Providers, and IT consulting firms.

If you’re a  member, Click here to register for the July 23 webinar.

 

Introducing the Sales Scorecard: Track and Compare Rep’s Performance with Custom, Compound Data

SalesChain has always seen data as a catalytic force, the fuel that drives innovation and keeps business running. Because of this, we aim to use data in new, creative, and actionable ways. Our next creative use of data comes in the form of the Sales Scorecard.

Configurable by the dealer and by which metrics best meet your Key Performance Indicators (KPI’s). KPI’s are new compound algorithm we’ve created to efficiently compute statistics

With the Scorecard, the we can create rankings based upon any number of these KPI metrics for reps and deliver them directly top the dealer’s analytics dashboard in a new, attractive format.

With full customization of which metrics are used, management users are now able to define the critical measurements for the success of their team and to provide a stack ranking dashboard and achievement index for them.

SalesChain Partners with MJS Live Productions to Offer Custom Proposal Creation

Automatically Generate Attractive Proposals

With the recent launch of SalesChain’s new Proposal Wizard, sales people using SalesChain are able to generate proposal documents more effectively, saving them the time and minimizing human error. SalesChain recognizes, however, that not all dealers have the luxury of internal graphic design, or a relationship with a graphic designer capable of creating the documents themselves. So we partnered with MJS Live’s graphic design team, who we trust to create our own documents, with the task.

Since this project encompasses both the desire to make attractive looking documents while also having them function flawlessly in the SalesChain system – this designer must also have an understanding of the SalesChain system. That made MJS Live the obvious choice.

You may view a number of examples here on the MJS Live website.

Coffee With Tim Episode 05: Data Is The Fuel That Drives Innovation

SalesChain brings you a casual series where we chat with owner and president Tim Szczygiel.
In this episode: Data. How to efficiently use it, effectively collect it, and what it can do to catalyze your business.

In This Episode:
What does it mean to manage and Analyze Data? 00:24
What dictates good use of this data: 2:26
How do you make sure it’s accurate: 3:36